Welcome to KZOO Towing Trucks. These Terms of Service (“Terms”) govern your use of our website and any towing or roadside assistance services provided by our team in Kalamazoo, MI, and surrounding areas. By accessing our website, contacting us, or using any service we offer — including but not limited to car towing, 24-hour towing, or long-distance towing — you agree to be bound by the following terms.
Please read these Terms carefully. If you do not agree, do not use our services.
Scope of Services
KZOO Towing Trucks provides towing and repair-related services to individuals, businesses, and municipalities across Kalamazoo, MI. Our services include:
- Light-duty towing
- Heavy-duty truck towing
- Motorcycle towing
- Roadside assistance
- Winch-out service
- Vehicle lockout services
- Car battery replacement
- Emergency refueling
- Long-distance towing
- Auto and truck repair
We reserve the right to refuse any service request based on safety, availability, weather, or legal limitations.
Service Requests and Scheduling
To request a towing service or roadside assistance, customers must provide accurate information including:
- Contact details
- Vehicle make, model, and condition
- Exact service location
- Description of issue (e.g., “flat tire,” “car won’t start,” or “locked out”)
Inaccurate or incomplete information may delay service or result in additional fees.
While we strive for rapid response, 24-hour towing services are subject to traffic conditions, distance, and current dispatch queue.
Payment Terms
We accept cash, major credit/debit cards, and select digital payment platforms. All payments are due at the time of service unless prior arrangements are made.
Additional charges may apply for:
- Excess mileage (especially for long-distance towing)
- Extended wait time
- Vehicle recovery in difficult conditions
- After-hours or holiday service
- Specialized equipment use
We provide transparent pricing, but reserve the right to adjust fees based on real-time factors like road conditions or vehicle weight.
Cancellations and No-Shows
You may cancel a scheduled service by calling us directly. However:
- If a tow truck has already been dispatched, a cancellation fee may apply
- No-shows or refusal of service upon arrival may result in full-service charges
Liability Disclaimer
We take every precaution to tow or service your vehicle safely. However, KZOO Towing Trucks is not liable for:
- Pre-existing damage to your vehicle
- Damage caused by faulty vehicle components (e.g., loose bumpers, rusted frames)
- Personal items left inside the vehicle
- Delays due to weather, traffic, or road closures
We will not be held responsible for damages or loss resulting from events beyond our control.
Customer Responsibilities
When you request car towing or vehicle lockout services, you agree to:
- Provide accurate and truthful details
- Stay at or near the vehicle when possible
- Ensure the vehicle is accessible (e.g., not blocked in, gated, or off-road)
- Follow safety instructions from our tow truck operator
We reserve the right to refuse service in unsafe environments or if there is suspicion of illegal activity.
Use of Our Website
By using our website, you agree not to:
- Copy, reproduce, or distribute any content without permission
- Attempt unauthorized access to our systems
- Use our site for spam, fraud, or illegal purposes
All content on this site — including logos, service descriptions, and photos — is the intellectual property of KZOO Towing Trucks and may not be reused without written consent.
Modifications to Terms
We may update these Terms at any time, with or without notice. The “Effective Date” above reflects the latest revision. Your continued use of our towing services or website means you accept the updated Terms.
Governing Law
These Terms are governed by the laws of the State of Michigan. Any disputes arising from the use of our services shall be resolved in a court of competent jurisdiction within Kalamazoo County.
Contact Us
Questions about our Terms of Service? Feel free to reach out:
KZOO Towing Trucks
📍 123 Tow Lane Kalamazoo, MI 49001
📞 (269) 123-4567
📧 support@kzootowingtrucks.com
🌐 www.kzootowingtrucks.com